General Terms and Conditions 2024

1. Scope, offer and conclusion of contract

1.1. All provisions of services and deliveries of goods by “RANDOS” shall be subject to the
following General Terms and Conditions, which shall also be a part of any contract or business
agreement with their contracting partners. Other supplementary or diverging conditions
(including general terms and conditions) shall require the express written consent by
“RANDOS” and the company’s official signature to become legally effective. By signing the
General Terms and Conditions the contracting party acknowledges their validity also for future
transactions. Also supplements to any agreement shall require the express written
confirmation by “RANDOS” and the company’s official signature.

1.2. In written contracts the terms of the contract shall be reproduced in the written text of
the contract.

1.3. All orders shall become legally effective with the written confirmation of order by
“RANDOS”. Offers by “RANDOS” shall be binding within the set period of commitment.

2. Price

2.1. All prices shall be net prices without value added tax. These prices shall include only the
services offered by “RANDOS” and shall not include any costs or charges of any kind (see item
5.2.) in connection with such services or charged by any third party.

3. Payment conditions

3.1. In case of orders with a longer processing time and in the case of orders in which
"RANDOS" paid fees on behalf of the client, 50% of the order sum shall be charged before
completion of the order by submission of an interim invoice. The further 50% shall be charged
after completion of the order (see point 3.3.).

3.2. If different services are offered by “RANDOS”, “RANDOS” shall be entitled to charge
payment of the fee due for such an individual performance already rendered.

3.3. Payments shall be made to "RANDOS" within 30 days of the invoice date without any
deductions (net).

3.4. In case of any delay in payment 1% interest for default per month shall be deemed to be
agreed. All open claims vis-à-vis the contracting partner shall become immediately due for
payment if the payment conditions are not complied with a justifiable reason or if a
major decline in the financial conditions of the contracting partner becomes known to us after
the conclusion of the contract. Incoming payments shall always be appropriated to the oldest
claim.

3.5. An assignment of claims against the contracting party can neither be excluded by the
contracting party nor made dependent on its consent.

3.6. Notwithstanding item 3.1. “RANDOS” shall be entitled, in case of obtaining orders of
work in connection with the departure of the ordering party from Austria, to charge theremaining amount due upon execution of the order (according to item 3.1.) already before the ordering party’s departure and to continue with such work only after payment has been
affected.

4. Changes, frustration and cancellation of orders

4.1. In case the contracting partner withdraws from the order after placing an order with
them (for whatsoever reason) or changes any orders already obtained (thereby reducing its
scope), the contracting partner undertakes to compensate “RANDOS” for any expenses
incurred so far with an hourly rate of Euro 143,00 plus value added tax and for work
expenditure having arisen.

4.2. If the ordering party does not hand over the information or documents necessary for
the execution of the order despite having been requested to do so and having been granted
an additional period of time, thereby causing the frustration of the execution of the ordered
performance (even if without being at fault), “RANDOS” shall be entitled to settle accounts
finally for the ordered performance according to the offer (independent of the scope of work
having been performed so far) and shall be discharged from rendering any further
performance.

4.3. Should the ordering party in case of purchase order search for properties itself and make
contacts with agents during the execution of the order, without informing “RANDOS”, “RANDOS”
shall be entitled to withdraw immediately from the order and to settle accounts for the expenses
incurred so far at an hourly rate of Euro 143,00 (unless otherwise agreed in writing) plus value
added tax plus the cash expenses arisen so far (e.g. commission payments to agents resulting
from the order).

4.4. All additional services which are not included in the service package and ordered by the
ordering company or the expat himself, will be charged separately with an hourly rate of Euro
143,00 (unless otherwise agreed in writing) plus value added tax.

5. Liability

5.1. “RANDOS” shall not assume any liability for any qualities of the apartments or schools
etc., procured. Furthermore, “RANDOS” shall not be liable for failures to comply with the
periods set for renewals of working or staying permits if there was no express order to such an
effect.

5.2. Furthermore, “RANDOS” shall not assume any liability for any legal charges or dues
incurred during the procurement (stamp duties, requests for payment, agents’ commissions in
case of purchase orders as well as other fees for translations, notaries or lawyers, any examinations,
transcription, or other fees). These must be charged by the respective institutions ordered on behalf
of the contracting partner, directly to the contracting partner. Furthermore, “RANDOS” shall not be
liable for the repayment of any deposits paid.

5.3. Any liability claims vis-à-vis third parties commissioned (e.g. forwarding agents, estate
agents) must be asserted by the ordering party vis-à-vis such third parties directly. “RANDOS”
shall not be liable for such claims, their timely assertion or performance.

6. Performance

6.1. The individual services offered shall be deemed to have been performed under the
following conditions:

• Search for an apartment: Signing of a lease or sales contract
• Coordination of renovation work: Surrender to the contracting party of the apartment
  ready to move in
• Re-registration, new registration and cancellation: Connecting the registered
  source (e.g. electricity, telephone, gas, cable, TV etc), certification of the registration or
  cancellation of registration
• Supervising the removal firm: Taking over the removal goods at the place of destination
  or handing them over to the removal firm at collection
• Administrative procedures: Handing over of the respective approval/confirmation or grant
• Orientation: Handing over of the requested and selected
  materials
• Removal and departure: Returning the apartment to the landlord/house management