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General Terms and Conditions 2024

Firma RANDOS Relocation and Office Service GmbH

1. Scope, offer and conclusion of contract

1.1. All provisions of services and deliveries of goods by “RANDOS” shall be subject to the
following General Terms and Conditions, which shall also be a part of any contract or business
agreement with their contracting partners. Other supplementary or diverging conditions
(including general terms and conditions) shall require the express written consent by
“RANDOS” and the company’s official signature to become legally effective. By signing the
General Terms and Conditions the contracting party acknowledges their validity also for future
transactions. Also supplements to any agreement shall require the express written
confirmation by “RANDOS” and the company’s official signature.

1.2. In written contracts the terms of the contract shall be reproduced in the written text of
the contract.

1.3. All orders shall become legally effective with the written confirmation of order by
“RANDOS”. Offers by “RANDOS” shall be binding within the set period of commitment.

2. Price

2.1. All prices shall be net prices without value added tax. These prices shall include only the
services offered by “RANDOS” and shall not include any costs or charges of any kind (see item
5.2.) in connection with such services or charged by any third party.

3. Payment conditions

3.1. In case of orders with a longer processing time and in the case of orders in which
"RANDOS" paid fees on behalf of the client, 50% of the order sum shall be charged before
completion of the order by submission of an interim invoice. The further 50% shall be charged
after completion of the order (see point 3.3.).

3.2. If different services are offered by “RANDOS”, “RANDOS” shall be entitled to charge
payment of the fee due for such an individual performance already rendered.

3.3. Payments shall be made to "RANDOS" within 30 days of the invoice date without any
deductions (net).

3.4. In case of any delay in payment 1% interest for default per month shall be deemed to be
agreed. All open claims vis-à-vis the contracting partner shall become immediately due for
payment if the payment conditions are not complied with a justifiable reason or if a
major decline in the financial conditions of the contracting partner becomes known to us after
the conclusion of the contract. Incoming payments shall always be appropriated to the oldest

3.5. An assignment of claims against the contracting party can neither be excluded by the
contracting party nor made dependent on its consent.

3.6. Notwithstanding item 3.1. “RANDOS” shall be entitled, in case of obtaining orders of
work in connection with the departure of the ordering party from Austria, to charge theremaining amount due upon execution of the order (according to item 3.1.) already before the ordering party’s departure and to continue with such work only after payment has been

4. Changes, frustration and cancellation of orders

4.1. In case the contracting partner withdraws from the order after placing an order with
them (for whatsoever reason) or changes any orders already obtained (thereby reducing its
scope), the contracting partner undertakes to compensate “RANDOS” for any expenses
incurred so far with an hourly rate of Euro 143,00 plus value added tax and for work
expenditure having arisen.

4.2. If the ordering party does not hand over the information or documents necessary for
the execution of the order despite having been requested to do so and having been granted
an additional period of time, thereby causing the frustration of the execution of the ordered
performance (even if without being at fault), “RANDOS” shall be entitled to settle accounts
finally for the ordered performance according to the offer (independent of the scope of work
having been performed so far) and shall be discharged from rendering any further

4.3. Should the ordering party in case of purchase order search for properties itself and make
contacts with agents during the execution of the order, without informing “RANDOS”, “RANDOS”
shall be entitled to withdraw immediately from the order and to settle accounts for the expenses
incurred so far at an hourly rate of Euro 143,00 (unless otherwise agreed in writing) plus value
added tax plus the cash expenses arisen so far (e.g. commission payments to agents resulting
from the order).

4.4. All additional services which are not included in the service package and ordered by the
ordering company or the expat himself, will be charged separately with an hourly rate of Euro
143,00 (unless otherwise agreed in writing) plus value added tax.

5. Liability

5.1. “RANDOS” shall not assume any liability for any qualities of the apartments or schools
etc., procured. Furthermore, “RANDOS” shall not be liable for failures to comply with the
periods set for renewals of working or staying permits if there was no express order to such an

5.2. Furthermore, “RANDOS” shall not assume any liability for any legal charges or dues
incurred during the procurement (stamp duties, requests for payment, agents’ commissions in
case of purchase orders as well as other fees for translations, notaries or lawyers, any examinations,
transcription, or other fees). These must be charged by the respective institutions ordered on behalf
of the contracting partner, directly to the contracting partner. Furthermore, “RANDOS” shall not be
liable for the repayment of any deposits paid.

5.3. Any liability claims vis-à-vis third parties commissioned (e.g. forwarding agents, estate
agents) must be asserted by the ordering party vis-à-vis such third parties directly. “RANDOS”
shall not be liable for such claims, their timely assertion or performance.

6. Performance

6.1. The individual services offered shall be deemed to have been performed under the
following conditions:

  • Search for an apartment: Signing of a lease or sales contract
  • Coordination of renovation work: Surrender to the contracting party of the apartment
    ready to move in
  • Re-registration, new registration and cancellation: Connecting the registered
    source (e.g. electricity, telephone, gas, cable, TV etc), certification of the registration or
    cancellation of registration
  • Supervising the removal firm: Taking over the removal goods at the place of destination
    or handing them over to the removal firm at collection
  • Administrative procedures: Handing over of the respective approval/confirmation or grant
  • Orientation: Handing over of the requested and selected
  • Removal and departure: Returning the apartment to the landlord/house management

7. Privacy Policy

Keeping safe your privacy has an essential value for us. Therefore you can find below detailed
information about how we deal with your data.

7.1. Processing and utilization of personal data only happens when you voluntarily
provide us with your personal information while the fulfilment of an assignment, through the
contact form on our homepage or when your sign up to our newsletter. We save your personal
data you shared with us as our client in our CRM-System and use them for contract-completion.
When you sign up for our newsletter, we use your email address for our own
advertisement purposes until you decide to unsubscribe. The unsubscription can be done at
any time just by clicking on the link “unsubscribe at any time” or “sich jederzeit abmelden“ at
the end of any newsletter.
On our homepage we only save access data without any personal references. These data help
us improve our services and do not contain any conclusions being drawn to your person.

7.2. Dissemination of personal data to responsible magistrates or authorities takes place
as far as it is needed for the fulfilment of an assignment.

7.3. Right to information – You have the rights to non-remunerated information (via email)
about your personal and saved data, as well as the right to inhibit, delete, correct, or revoke any
permission given. Please contact:

RANDOS Relocation and Office Service GmbH
Praterstrasse 66/1/76A
1020 Wien, Österreich
tel.: +43 (0) 1 710 33 18 - 0
fax: +43 (0) 1 710 33 18 - 34
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

7.4. Data Protection is very important to us. Therefore, we use modern technical and
organizational measures to secure our homepage and systems against data loss, destruction or
dissemination of your data by unauthorized persons. Your data provided to us via our contact
form on our homepage are encoded by SSL (Secure Socket Layer) – excluded from this is the
sign-up form for our newsletter. We use a highly secure SSL encryption by Comodo.

7.5. Duration of data retention – depending on the contract your data will be retained for
the necessary time in our CRM-System.

7.6. Notes about email advertisements – by signing up to our newsletter, we will use
your email address for our own advertisement purposes until you decide to unsubscribe. The
unsubscription can be done at any time just by clicking on the link “unsubscribe at any time”
or “sich jederzeit abmelden“at the end of any newsletter. Our newsletter contains carefully
selected information about our services. Your email address will not be transmitted to other
companies. You can stop the use of your email address for advertising purposes at any time by
an unformatted email.

7.7. Links to other pages – our homepage contains various links to other homepages. We
do not undertake any kind of liability for the accuracy, objectivity, timeliness, and legality of the
contents of these pages.

8. General

8.1. Any subsidiary agreements or contract changes must be in writing.

8.2. The invalidity of individual provisions of these General Terms and Conditions shall not
affect the validity of the remaining provisions. In this case, the contracting parties shall replace
the invalid provision by a new provision which, by the mutual consent of the contracting
parties, shall be as close as possible to the invalid provision, in terms of its economic result.

8.3. This contract shall be governed by Austrian substantive and adjective law. The place of
performance shall be Vienna. The venue shall be the court having jurisdiction over the 1st
district of Vienna.