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Privacy Policy

Information on data protection and data processing

As of May 25, 2018, the General Data Protection Regulation , or DSGVO for short, applies in the European Union. It contains regulations on the processing and protection of your personal data. This document provides you with a compact summary of the essential information on data protection. 

Who is responsible for the processing of my personal data?

RANDOS Relocation and Office Service GmbH
Praterstraße 66/1/76A
A-1020 Vienna

Contact for privacy-related inquiries: 
RANDOS Relocation and Office Service GmbH
Data Protection Manager
Praterstraße 66/1/76A
A-1020 Vienna
This email address is being protected from spambots. You need JavaScript enabled to view it.  

What kind of personal data is processed and where does it come from?

We process the following personal data:

  • Master data such as surname, first name, date of birth, telephone number, e-mail address, bank details, etc.
  • Registration data such as current address, old address, foreign address, etc.
  • Legitimation data such as ID or passport data, copy of ID, etc.

Most of the personal data we process about you has either been disclosed to us by you or we have received it from your employer together with the commissioning of a service for you.

For what purposes and on what legal basis is my personal data processed? 

Processing for the performance of a contract

Depending on the type of contract you have agreed on, we provide certain services to you. These may be, for example, services related to your entry into Austria such as your residence permit or work permit, services related to your stay such as finding an apartment or settling down, or services related to your departure from Austria such as notices of termination or deregistration. For this purpose, we need to process your data. 

Processing for compliance with a legal obligation

Legal regulations and purposes may also require us to process your personal data. 

Processing on the basis of a legitimate interest

A legitimate interest for data processing by us exists, for example, if we retain your data for a reasonable period of time after completion of the actual order, if it is foreseeable that we can carry out any follow-up activities for you. 

Processing based on consent

If there is neither a contract nor a legal obligation or legitimate interest, data processing may nevertheless be lawful: namely, if you have given us your consent or approval. The scope and content of this data processing always results from the respective consent. It is essential that you can revoke your consent at any time. 

However, the revocation does not affect the lawfulness of the processing carried out on the basis of this consent until the revocation. This means, roughly speaking, that a revocation does not take effect for the past. 

Am I obliged to provide my personal data? What happens if I do not want to? 

We rely on a lot of your personal data for our business relationship. If we do not know your name and address or cannot verify your identity, we cannot, for example, register you with the relevant registration office.

So you see: Where it is necessary for the business relationship due to a contract or a legal requirement, we must process your personal data. If you do not want us to do this, we may unfortunately not be able to provide or offer certain products or unfortunately not be allowed to provide or offer certain products or services. 

Who will my personal data be shared with?

Your personal data may be disclosed to:

  • Public bodies and authorities as part of the provision of our services.
  • Third parties commissioned by us, e.g. for IT and back-office services. Third parties are always contractually obligated to treat your data confidentially and to process it only in the context of providing the service.
  • Third parties if this is obligatory for the fulfillment of the contract or due to legal regulations.
  • Data may also be disclosed to third parties if you have consented to such disclosure.  

Will my personal data be transferred to a third country?

The data transfer to a third country is not provided. 

How long will my personal data be stored?

In any case, your personal data will be kept as long as it is necessary for the fulfillment of the respective purposes. In addition, the period for which we must retain the data is prescribed by law. These retention obligations may still exist even if you are no longer our customer. You can find an overview of the statutory retention obligations applicable in Austria, for example, here: 

What rights do I have?

The GDPR grants the following rights for your personal data. You have the right to:

  • Information, according to Article 15 DSGVO
  • Correction, according to Article 16 DSGVO
  • Deletion, according to Article 17 DSGVO
  • Restriction of processing, according to Article 18 DSGVO
  • Data portability, according to Article 20 DSGVO
  • Objection, according to Article 21 DSGVO

Access Data

Access data is collected each time the website is accessed and it is stored in a log file on our server. The following are included in this data:

  • IP Address
  • Date and Time
  • Referrer URL
  • Data Filename
  • Volume of Data Transmitted
  • Browser and operating system
  • Access Status (file found, file not found, etc.)

This data is used for statistical analysis, security purposes and website optimisation. The IP address is only analysed in the case that illegal activity is suspected.

Google Analytics and Cookies

We use on our website Google Analytics, a web analysis service of Google Inc. Google Analytics uses Java Script and so-called "cookies". The information generated by the analysis about your use of these websites is usually transmitted to a Google Inc. server in the USA and stored there. However, we have activated IP anonymization on our website. Therefore, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.

The IP address transmitted by your browser as part of Google Analytics will not be associated with any other data held by Google. You can prevent the execution of the JavaScript by selecting the appropriate settings in your browser software. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:

deactivate Google Analytics

No matter which right you wish to assert, you can send your request in writing by letter, signed by your own hand and with a copy of your identification to the following address: 

RANDOS Relocation and Office Service GmbH
Data privacy officer
Praterstraße 66/1/76A
1020 Vienna

Please understand that in cases of doubt, we may request further information about your identity. This also serves your protection in order to give only authorized persons access to your data. If you do not receive a timely response to a request or believe that we have not complied with your request in accordance with the law, or if you feel that your right to data protection has been violated, you can also lodge a complaint with the competent supervisory authority: 

Austrian Data Protection Authority Vienna
Phone: 01/52 152-0
E-Mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.